Brief received from client
• The module should help operations managers track incoming issues, assign owners, monitor SLA breaches, review issue history, and take corrective actions.
• The current process is fragmented across spreadsheets, email, and multiple dashboards.
• Users are missing deadlines, ownership is unclear, and teams are losing time switching between tools.
• Your task is to design the experience for this new module and show how you would lead it from problem framing to solution definition.
